Managed Service Provider

MANAGED IT SERVICES

Stop Firefighting Your IT. Start Running Your Business.

Tampa PC Consultants delivers enterprise-level managed IT support for small and mid-sized businesses in Tampa Bay. Flat monthly pricing. No hourly billing surprises. One trusted local team handling everything.

THE COST OF DOING IT YOURSELF

Most small businesses in Tampa are not dealing with a slow computer problem. They are dealing with an IT strategy problem.

When your team spends time resetting passwords, chasing down printer issues, or waiting on hold with a tech vendor, you are losing revenue. When your systems go down 

unexpectedly, that downtime has a real dollar cost. And when a ransomware attack hits a business without proper protection, the average loss runs into the hundreds of thousands.

You did not start your business to become an IT manager. But without a dedicated IT partner, that is exactly what happens by default.

WHAT IS MANAGED IT SERVICES?

Managed IT services means we take complete ownership of your technology, so you do not have to think about it.

Instead of calling someone after something breaks, we monitor your systems around the clock, fix problems before they affect your business, and build the kind of secure, stable infrastructure that lets your team work without interruption. You pay a predictable flat monthly fee. We handle everything from daily support requests to long-term IT planning.

Think of it as having a full IT department, without the cost of hiring one.

WHAT IS INCLUDED

Security and Endpoint Protection

Endpoint detection and response (EDR/XDR) on every device

• 24/7 security monitoring and threat response
• Firewall and network security management
• Multi-factor authentication (MFA) setup and enforcement
• Data encryption and access controls
• Ransomware protection

Cloud and Infrastructure

• Microsoft 365, Azure, AWS, and Google Workspace management
• Server management and virtualization
• VoIP and network solutions
• Device deployment and migration
• Hardware procurement and setup

Proactive Maintenance

• Remote monitoring and management (RMM)
• Patch and vulnerability management
• Backup and disaster recovery with monthly restore testing
• Compliance, risk assessment, and policy management

Support and Strategy

• Help desk support (on-site and remote)
• Security awareness training for your team
• IT consulting and vCIO services
• Project management for technology initiatives
• Dedicated account management and quarterly business reviews

HOW IT WORKS: PROACTIVE, NOT REACTIVE

Most IT vendors show up when something is already broken. We work differently.

Your systems are monitored continuously. When something starts trending in the wrong direction, we investigate and resolve it before it becomes an outage. When a new security threat emerges, your protections are updated before attackers can exploit it. When your team needs support, they reach a real person who knows your environment.

Prevent first. We catch issues before they cost you time and money. Patch schedules, vulnerability scans, and active monitoring are standard, not optional.

Respond fast. When something does need attention, our response times are contractual. You always know what to expect.

Plan ahead. We help you think through where your technology needs to go as your business grows, with regular roadmap reviews and a vCIO perspective when you need it.

SERVICE LEVEL AGREEMENT: RESPONSE TIMES

Priority 1 (Critical): System down or business-wide outage Response within 15 minutes. Resolution target: 4 hours.

Priority 2 (High): Significant impact on productivity or security Response within 30 minutes. Resolution target: same business day.

Priority 3 (Medium): Limited disruption affecting a user or system Response within 2 hours. Resolution target: 1 business day.

Priority 4 (Low): Minor issues with a workaround available Response within 4 business hours. Resolution target: 2 to 3 business days.

These are not estimates. They are commitments.

WHO THIS IS FOR

You are a good fit if:

• You have between 5 and 250 users and technology is critical to your operations
• You are spending too much time dealing with IT issues instead of running your business
• You have experienced unexpected downtime, a security incident, or a failed backup
• You need to meet compliance requirements in healthcare, legal, financial services, or another regulated industry
• You want a predictable IT budget with no surprise invoices

We serve healthcare and medical practices, legal firms, financial services companies, construction and engineering firms, professional services organizations, and manufacturing operations throughout the Tampa Bay area.

PRICING: SIMPLE, FLAT, AND TRANSPARENT

We do not charge by the hour. We do not send invoices after every support call. And we do not hide fees in the fine print.

Per-user pricing covers all devices assigned to that user at a consistent monthly rate. This works well for businesses with remote teams or employees using multiple devices.

Per-device pricing is set at a monthly rate per workstation or server. This works well for manufacturing environments or businesses with shared workstations.

Monthly rates typically range from $50 to $150 per seat depending on your service tier, organization size, and specific requirements. Contact us for a customized quote based on your actual environment.

WHY TAMPA PC CONSULTANTS

Local expertise you can count on. We have been serving Tampa businesses for over 20 years. When you call us, you are reaching a team based right here in Tampa, not a call center in another state.

A family-owned business that treats you like one. Tampa PC Consultants is family-owned and operated. You get responsiveness, accountability, and personal service that larger corporate providers cannot match.

Certified professionals with enterprise-level skills. Our technicians hold certifications including CompTIA A+, Network+, Security+, Microsoft 365 Administrator Expert, Azure Administrator Associate, Cisco CCNA, Fortinet NSE, ITIL 4 Foundation, and CISSP.

Proactive by design, not reactive by habit. Our clients do not spend their days putting out IT fires because we are already monitoring, patching, and protecting before problems start.

Plain language, no jargon. We explain what we do and why in terms that make sense to a business owner. You will always know what we are working on and why it matters.

BBB Accredited with a 20-year track record. We stand behind our work with a 12-month warranty on all hardware components.

GET STARTED: FREE IT ASSESSMENT

We offer a free IT assessment to qualified Tampa Bay businesses. In 30 to 45 minutes, we evaluate your current setup, identify gaps in your security and infrastructure, and give you a clear picture of where you stand and what you need. No obligation. Just an honest conversation with a local IT expert.

Call 813-756-4171 or visit tampapcconsultants.com to schedule your free assessment today.